MRVS Privacy Policy
Last updated: 15 October 2026 · Customer app: com.mrvs.app
MRVS is a bulk vegetable ordering service for businesses. This policy explains the information handled by the MRVS customer app and its support pages.
Information we collect
Account information includes your email address, Firebase account identifier and, when using Google sign-in, the name and email supplied by Google. Email/password credentials are handled by Firebase Authentication; MRVS does not store your password in its customer database.
Business profile information includes organisation name, representative name, mobile number, delivery address or pin label, and confirmed latitude/longitude. Booking information includes vegetables, quantities, prices, totals, delivery date, instructions, payment reference and order status.
Location and maps
At customer-app startup, MRVS requests foreground location permission and fetches a GPS suggestion if you allow access. This suggestion stays in memory for the current app session and is not saved to your account unless you confirm a delivery pin. Use current location requests a fresh fix. You may decline permission and select a pin on the map or reuse a previous delivery location instead. Confirmed delivery coordinates are saved with your profile or booking so MRVS can deliver your order. The app does not request background location tracking.
The map uses OpenStreetMap tiles. The tile provider receives network information such as your IP address and the map area requested. Place search and reverse-geocoding use the device's native geocoding services. Opening your delivery pin in an external maps application sends the selected coordinates to that provider.
Website and browser access
The public MRVS website displays a catalogue preview without requiring sign-in. Its prices are a dated snapshot; the signed-in customer portal displays the current catalogue. The customer and staff portals use the same Firebase account, profile and order database as the apps. Browser storage is used to retain authentication state. The website does not contain advertising or a website analytics tracker.
Website hosting is provided by Vercel, and portal hosting by Firebase Hosting. Hosting providers receive technical request information such as your IP address. When browser location permission is granted, the customer portal uses your browser location service to suggest a delivery pin. Location accuracy depends on the device; confirm the pin before saving. Map pin selection is available if you decline permission. Native place-name search is available in the mobile apps; on the website you can select a map pin or paste a Google Maps link containing coordinates.
How information is used
MRVS uses information for account authentication, business profiles, accepting and fulfilling bookings, locating delivery destinations, order communication, customer support and protecting the service against misuse.
Service providers and access
Firebase Authentication and Cloud Firestore handle account, profile and order information. Supabase Storage hosts catalogue images. Authorised MRVS staff can access customer/order details needed for fulfilment; delivery personnel may receive the destination and contact information needed to deliver an order.
Razorpay provides payment checkout and may process payment details, contact information and technical information under its privacy policy. MRVS receives payment references. Online payments are currently disabled. If payment services are enabled later, the policy will be updated before customers use them. Provider infrastructure may process information outside your country.
No advertising feature or app analytics feature is present in the current MRVS customer flow. Authentication, maps and payment providers may handle technical/security information under their own policies.
Authorised staff can record amounts received against confirmed bills. MRVS retains payment receipt references, received amounts, the recording staff account and the remaining bill balance. Settlement records and receipts support accounting and payment enquiries.
Storage and security
Connections to the service use HTTPS. Account access rules restrict customer data to the account holder and authorised administrative roles. No security measure can guarantee absolute protection.
Retention and deletion requests
The current system does not automatically expire customer profiles or order records. Information remains stored until MRVS processes its removal or an applicable retention requirement is resolved. Account deletion is not automatic when you sign out, uninstall the app or send an email.
You can initiate a deletion request using the account-deletion page. Support must verify account ownership and review account, profile and associated booking data. Order/payment records may need retention for unresolved orders, accounting, fraud prevention or legal obligations. Specific retention periods and a standard completion timeframe have not yet been finalised by MRVS; contact support for the treatment of your request. These operational details must be completed before public app launch.
Your choices and contact
You can edit your business profile, change your delivery pin and decline device location permission. For privacy questions or deletion requests, email saidharmendra108@gmail.com. Do not send passwords, full card details or unnecessary sensitive information.
MRVS is intended for business purchasers. If you believe information was provided by a child, contact support.
Policy changes
MRVS will update this page when its data handling changes. The date above identifies the current published policy.